NSL Non-Faulty Policy
NSL Group Ltd has a 14 day from invoice, no quibble policy for product returns. ‘Non-Faulty’ allows you to return the product (without query) that have been received and is not required.
This may be the result of an incorrect order, or your customer cancels their order.
These items need to be returned sealed and in the condition in which it was supplied. If the unit has had the package seal broken or the packaging has been damaged this will incur a restocking fee of 20%.
*Some Products are excluded from this policy. See Special Conditions
To return this type of product you should:
Complete an RA Request form within 14 days of the invoice date. You can use the https://nsl.co.nz/support/returns/ You should receive your Return Authorisation (RA) number within 24 hours
Please return the product to NSL Group Ltd with the RA number clearly affixed to the outside of the carton, within seven days of the RA issue.
• If the RA number cannot be identified, we will return the product to you immediately at your expense.
• Please do not write or mark the shipping container as it may render the product un-saleable and disqualify the return authority.
• You should arrange and pay for shipping the goods to our warehouse except where NSL Group Ltd has incorrectly processed your order. In that case, NSL Group Ltd can make shipping arrangements for the return of goods.
• Please be aware that this is not “Sell or Return” and requests must be received within 14 days of invoice date.
As you will understand, we can only accept product returns that are unopened and in pristine condition.
Special Conditions
Product supplied on a “No Return” basis cannot be returned to NSL Group Ltd unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement.
Product sold on the “No Returns” basis:
• Any clearance stock, unless faulty
• Special promotions
The Following Items are excluded from our 14 days no quibble return policy:
• All software and Licenses
• Non stocked product
• Product bought in for a specific order